TORONTO, Ontario, Canada – March 15, 2016 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection as the new technology partner of the Aurora Civic Center Authority, which showcases productions at three popular venues in suburban Chicago. The facilities include the 84-year-old historic Paramount Theatre (1,888 seats), RiverEdge Park – a 30-acre, 8,500-person outdoor concert venue, and the173-seat Copley Theater.
“AudienceView’s vision to put the customer at the center of an entertainment organization’s business is perfectly aligned with our aspirations. Our subscribers and single-ticket patrons mean everything to us, and to our continued success. We are delighted to be working with an organization that feels as strongly as we do about nurturing the customer journey and ensuring an exceptional service experience,” said Paramount’s Vice President of Marketing & Sales Jim Jarvis. “Following our recent, unparalleled growth, we are excited to be working with a best-in-class company that will help us continue that trend.”
Paramount began an industry-wide search for a new technology partner after it became clear that its incumbent system was not able to meet the organization’s current or future needs. AudienceView, with its customer-friendly solution that allows organizations to grow, was selected as the ideal fit.
As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to create an exceptional online experience and ensure the highest levels of customer service and care. These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.
In doing so, Paramount will reimagine the customer experience and support ongoing growth, related in part to a new Broadway series and demand for season tickets subscriptions, which account for a majority of sales. Customers will also have the ability to purchase tickets plus related products and services for any Paramount event in a single transaction.
“Paramount embraces the same vision as AudienceView and our relationship is a perfect blend of technology, partnership and desire to provide premium guest experiences,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “As an organization, Paramount has every intention of growing and is not afraid of change to achieve its goals. We are thrilled to have been chosen to help this dedicated team of arts professionals move forward on their journey of growth.”
AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.
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